REFUND POLICY
Refund Policy
This Refund Policy explains when TekSupport Squad may issue a refund, how to report a problem with a service, and how approved refunds are paid. It summarizes the refund-related terms in our Terms and Conditions, which govern if there is any difference.
5-Day Reporting Window
Report deficient services in writing
Remedy First
We work to fix the issue
Refund to Original Card
Approved refunds are credited
Past Fees Non-Refundable
Prior months of service
Refund Policy at a Glance
The key points of how refunds work for TekSupport Squad services.
Past subscription fees
Fees for prior months of services are non-refundable.
Report issues within 5 days
Give us written notice within five calendar days after a service is performed.
We try to fix it first
We use commercially reasonable efforts to remedy any deficiency you report.
Refunds at our discretion
If we cannot remedy the deficiency, we may refund the deficient portion of the services.
Credited to your card
Approved refunds are issued as a credit to the card used to purchase the services.
Commitments still apply
Minimum commitments, renewal terms, and early termination fees in our Terms continue to apply.
HOW IT WORKS
How to Request a Refund
Follow these steps if a service did not meet expectations. Use our contact page to reach the team.
1. Notify us in writing
Send written notice within five (5) calendar days after the service was performed. Describe the service, the date, and the problem.
2. Give us access
Provide reasonable access to the computer systems and devices covered by the service, and to your home or office if needed.
3. We work on a remedy
Our team uses commercially reasonable efforts to correct the deficiency you reported.
4. Refund decision
If we are unable to remedy it, we may elect to refund the deficient portion. Approved refunds are credited to the original card.
Subscriptions and Early Termination
- Monthly plans require a three (3) month minimum commitment. You agree to pay the fees for the minimum commitment unless you terminate under Section 10.2 of our Terms and Conditions.
- Annual plans run for one (1) year from registration and renew automatically for additional one-year terms unless either party gives written notice at least thirty (30) days before the current term ends.
- Early termination: ending an annual plan early, other than as allowed in Sections 10.1 or 10.2, is subject to a $99.00 early termination fee.
- Section 10.2 lets you terminate if the company breaches the agreement, does not cure it within thirty (30) days of your written notice, and the breach substantially impairs your use of the covered systems.
Appointments, Payments, and Chargebacks
- On-site appointments: cancellation and rescheduling fees may apply to on-site support. See our Cancellation Policy for details.
- Chargebacks: if a card payment is later rejected or charged back, or an amount is not paid when due, our Terms allow a fee of 10% of that amount (or the highest rate allowed by law, whichever is lower) and interest of 1.5% per month (or the highest lawful rate, whichever is lower).
- Discontinued services: if a service must be ended because of an intellectual property claim, the company may elect to refund all or part of the services provided, as described in Section 17.2.
- Questions first: if you believe a charge is incorrect, contact us before disputing it so we can review it with you.
FAQ
Refund Policy FAQs
Can I get a refund for a past month of service?
No. Under our Terms and Conditions, fees for prior months of services are non-refundable. If a specific service was deficient, report it within five calendar days so we can work to fix it.
How long do I have to report a problem with a service?
You must notify us in writing within five (5) calendar days after we perform the service. If we do not receive written notice within that period, we are not required to remedy the deficiency.
When does TekSupport Squad issue a refund?
We first use commercially reasonable efforts to remedy the reported deficiency. If we are unable to remedy it, we may elect, in our sole discretion, to issue a refund for the deficient portion of the services provided.
How will I receive an approved refund?
If it is determined that a refund is due, a credit is issued to the credit card that was used to purchase our services.
Can I cancel a monthly plan before three months?
Monthly subscription plans require a three-month minimum commitment, and you agree to pay the fees for that minimum commitment unless you terminate under Section 10.2 of our Terms and Conditions, which covers an uncured breach by the company.
What happens if I end an annual plan early?
Annual plans run for one year and renew automatically for additional one-year terms unless either party gives written notice at least 30 days before the term ends. Ending an annual plan early outside Sections 10.1 or 10.2 of our Terms and Conditions is subject to a $99.00 early termination fee.
What should I do if I disagree with a charge?
Contact us first so we can review it with you. Under our Terms and Conditions, card payments that are later charged back may incur a fee of 10% of the amount (or the highest rate allowed by law, whichever is lower) plus interest on overdue amounts.
NEED HELP?
Questions About a Charge or Service?
Contact our team to report a service issue or ask about a charge. We will review your account and explain the options available under our Terms and Conditions.